delivery policy

at elbow45.com we are dedicated to your satisfaction with the product and service you receive from us. we understand that each individual case is different, and that's why we handle returns and exchanges on an individual basis. we strive to resolve each and every issue fairly and reasonably. in the event you encounter a problem with one of our products, please contact us by emailing call45@elbow45.com. we will supply you with an "return goods Authorization" which will help us process your return quickly and accurately. we apologize for any inconvenience this may have caused you and thank you for your patience and understanmany orders ship the same day they are placed! on average you can expect your order to ship out within 1-2 business days. there are some exceptions when items are scarce or stock shipments get delayed. Once your order has shipped you will receive an email with the tracking number(s) associated with your order. please check your spam and junk folders for this email, as it may be miscategorized by some email platforms.
shipments can take between 1 to 8 days for delivery from time of purchase depending on shipping destination and inventory distribution point. at times, this time frame may be expanded due to circumstances beyond our control. larger orders may need to be shipped via truck/freight line due to size restrictions.
many orders ship the same day they are placed! on average you can expect your order to ship out within 1-2 business days. there are some exceptions when items are scarce or stock shipments get delayed. Once your order has shipped you will receive an email with the tracking number(s) associated with your order. please check your spam and junk folders for this email, as it may be miscategorized by some email platforms.
shipments can take between 1 to 8 days for delivery from time of purchase depending on shipping destination and inventory distribution point. at times, this time frame may be expanded due to circumstances beyond our control. larger orders may need to be shipped via truck/freight line due to size restrictions.
-returnable items:
all pipe sales are final at the point of order placement. Pipe orders cannot be canceled or returned.
all fabricated Items.
all duct parts are non-returnable.
all custom or special order Items.

international orders:
we are unable to accept returns on international orders at this time. international orders are final sale.

damages
in the event of a shipping damage or manufacturer defect please contact us at call45@elbow45.com to resolve the issue. we ask that you inspect all package(s) for damage upon receipt of your shipment. see the shipping policy page for complete details.

promotions / price changes
at times elbow45.com may run promotional offers. return and subsequent purchase of the same items to take advantage of said promotional offers is prohibited. In the event of a return or exchange of a promotional item, only the amount paid at the time of original purchase will be returned or credited back (less any shipping or restocking fees).